Thank you for your interest in our products. It is our goal to offer customers the best selection of quality merchandise with a focus on excellent customer service and satisfaction. If you experience any dissatisfaction with your selection or service, we'd like to hear about it. Please don't hesitate to Contact Us with your concerns or suggestions.

• Methods of Payment

  We accept all major credit cards (Visa, MasterCard, Discover/Novus, American Express) via PayPal Express Checkout. All orders are processed using the latest SSL encryption technologies to assure that your purchases are made in a completely secure environment. We can also process your order via telephone during normal business hours.

   

• Sales Tax

  Our corporate offices are located in Parker County, Texas. 8.25% state sales tax will be charged to Texas Residents ONLY. 
   

• Shipping and Handling

  In order to keep your final cost as low as possible, all orders are shipped exclusively via The United States Postal Service from our store in north-central Texas, U.S.

  Domestic orders:  Shipping rates for purchases at datastitch.com are based upon the total item weight of your order and are calculated in real-time according to the current published USPS rates to your location. Priority Mail, Express Mail and regular Parcel Post services are available to all 50 of the United States.

   

  International orders: Shipping rates for purchases at datastitch.com are based upon the total item weight of your order and are calculated in real-time according to the current published USPS rates to your location. Global Express and USPS Global Express Guaranteed Non-Document Service options are available to most international destinations. 

   

• Damage in Shipment

  We take every possible precaution to ensure that your order will arrive unharmed. Should damage occur in transit, please retain the product and all packing materials and return to datastitch.com following the return policy described below.  A replacement product will be forwarded to you as soon as possible.

   

• Lost Shipments

  USPS has proven to a reliable method of shipping, but occasionally packages do get lost.  Most packages turn up after being accepted by a relative or neighbor.  If USPS tracking is unable to confirm delivery of a package, we will reship the order.  Our policy is to wait ten business days from the date of the original shipment before shipping a new replacement order.
  
  If USPS tracking confirms delivery to your zip code, we must assume that your package was indeed delivered.  We will make every effort to help you contact your local postal branch to find out more information regarding your package.  If a customer claims that they have not received their order, but USPS tracking confirms delivery to their zip code, DataStitch.com cannot be help responsible and will not resend the order.
   

• Machine Warranties

  Click here to download our Warranty information (.pdf)
  
   

• Returns & Exchanges

  We want you to be 100% satisfied with your purchases from datastitch.com.
  Any product (except those noted below) may be returned for a full refund up to 10 days from the date of receipt.  Your account will be fully credited (less shipping) within 48 hours of the return.  
  
   

Return Instructions:

Please make a copy of the receipt that came with your shipment and include it with your return.  Send all returns to:

Merchandise Returns
DataStitch.com 
113 Dennis Junction Rd
Weatherford, TX  76088

**Please remember to include your datastitch.com statement with your return.  We will be unable to credit your account without this information.